Refund Policy

Every new FollowUpz account starts with a 14-day free trial, so you can try the full Service before you pay anything. If you decide FollowUpz isn’t for you, cancel before the trial ends and you will not be charged.

Because you can try the Service free before paying, all subscription payments are final and non-refundable. This includes charges for the current month, partial months, unused time, and months in which you did not use the Service. We do not give refunds or credits if you forget to cancel before a renewal date.

You can cancel anytime from your account page in the app, or by emailing followupzhq@gmail.com. Your access continues until the end of the billing period you have already paid for, and you will not be charged again.

We will refund: a duplicate charge, or a charge made because of an error on our side, if you tell us within 30 days of the charge; and any prepaid fees for unused time if we shut down the Service entirely for reasons other than your breach of our Terms. We will also give any refund required by law. Any other refund is at our sole discretion, and granting one does not oblige us to grant another.

If you think you were charged in error, please email followupzhq@gmail.com before contacting your bank, so we can fix it quickly. If you file a chargeback or payment dispute, we may suspend your account while it is reviewed, and we may close it if the dispute is resolved in our favor.

Questions about a charge: followupzhq@gmail.com.